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#klarna

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janhoglund
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“Klarna…garnered a lot of attention and investor excitement after its CEO said last year it would replace many of its employees with AI… The CEO recently walked that claim back… Klarna had replaced a basic phone tree system with AI, which…may have resulted in customers quitting chats out of frustration.”
—Thomas Maxwell, Microsoft's Satya Nadella Pumps the Brakes on AI Hype
#klarna #aichatbots #ai #aihype