@crashdoom I'm generally against automated moderation having been shadowbanned on other platforms for no reason I can identify. These scripts are never infallable nomatter how well intentioned. A computer can be trained to recognise keywords but it can never understand context.
Having said that, I do appreciate the urgency to do something. If you do go ahead with it, I would ask the following:
- Make sure the user is informed of any action, never use shadowbans.
- Make sure there is easy access to human review in the event mistakes do occur.
@RavenLuni @crashdoom Yeah I agree. Automated moderation systems can cause a lot of problems when they ban or limit without human interaction.
If they do though, they need to inform the user of the actions performed, and there needs to be an easy way to appeal them, so they aren't just baseless automated bans like on every mainstream service.